FAQs

Security companies

Distribution companies

Clothes embroidery businesses

Accountancy firms

From self-employed individuals to businesses with up to 60 employees

Yes, we provide both. Most issues can be solved remotely, but we also offer on-site support daily within the West Midlands and surrounding areas.

Our response times depend on the service level agreement (SLA), but most urgent issues are addressed within 1–2 hours.

Absolutely. Our technicians are experienced with Windows, macOS, and popular Linux distributions.

Yes, we support micro, small, and medium-sized businesses, as well as individual professionals who need reliable IT assistance.

We offer both — one-off fixes and ongoing maintenance plans tailored to your business needs.

We offer flexible pricing — from pay-as-you-go hourly support to monthly service contracts. Get in touch for a free quote.

You can reach us via our contact form, email, or direct phone line. Our support hours are listed on the Contact page.

Yes, we have extensive experience in migrating various systems. We can prepare a secure migration plan with minimal service downtime to ensure your business continues running smoothly.

Our Starlink installation service starts from £150. Every installation is different, so the final cost depends on factors such as mounting location, cable routing, working at height requirements and network integration.

We provide a free, no-obligation site survey, after which you’ll receive a fixed quotation before any work begins. This ensures you know exactly what to expect with no hidden costs.

Yes. We regularly install Starlink systems on commercial buildings, including offices, warehouses, industrial units, retail premises, construction sites, farms and temporary business locations.

We use professional mounting solutions and ensure all external cabling is installed safely and neatly. Where required, we can also integrate Starlink into your existing business network.

Absolutely. We install both Starlink Residential and Starlink Business (Priority) systems throughout Birmingham, Telford, Shrewsbury, Wolverhampton, Stafford and across the West Midlands.

Whether your business requires a primary internet connection, temporary site connectivity or a backup broadband solution, our engineers can design and install a system tailored to your needs.

Yes. One of our specialities is integrating Starlink with existing business IT infrastructure.

We regularly configure Starlink alongside:

• UniFi Networks
• DrayTek Routers
• Teltonika Routers
• Managed Switches
• VLANs
• Site-to-Site VPNs
• Remote Access VPNs
• Existing Fibre Broadband
• CCTV and Security Networks

Whether Starlink is your primary connection or a failover internet service, we ensure it works seamlessly with your existing network.

The best antivirus solution depends on your business size, industry and security requirements.

For most businesses, we recommend centrally managed business-grade antivirus with features such as:

• Real-time malware protection
• Ransomware defence
• Web and email protection
• Device monitoring
• Automatic updates
• Central management
• Security reporting

As part of our IT support service, we can recommend, supply, install and manage the most suitable antivirus solution for your business.

Mobile Device Management (MDM) is a system that allows businesses to securely manage smartphones, tablets and laptops from a central dashboard.

An MDM solution enables you to:

• Deploy new devices quickly
• Enforce security policies
• Install business applications remotely
• Protect company data
• Lock or wipe lost devices
• Monitor device compliance
• Reduce IT administration

MDM is particularly valuable for organisations with remote workers or employees using company-owned mobile devices.

Yes. We deploy and support Mobile Device Management solutions for a wide range of business devices, including:

• Android smartphones
• Android tablets
• Apple iPhones
• Apple iPads
• Windows laptops
• Windows tablets

We can configure devices from scratch, enrol existing devices into your MDM platform and provide ongoing support and management.

Yes. We understand that reliable internet is essential for many businesses, particularly on construction sites, farms and remote locations.

Where availability allows, we can often attend within 24 to 48 hours for emergency Starlink installations across Telford, Shrewsbury, Much Wenlock, Bridgnorth, Stafford, Wolverhampton and the surrounding areas.

If your business has lost connectivity or requires a temporary internet solution, contact us and we’ll do our best to get you back online as quickly as possible.